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Shariah-compliant](/content/why-strideup/?selected=0/index.html)

Fast and simple](/content/why-strideup/?selected=1/index.html)

Immediate access](/content/why-strideup/?selected=2/index.html)

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Buy-to-let

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Complaints & feedback

Updated: 27 May 2026

We value your voice

Whether you want to share a positive experience or tell us where we could do better, we want to hear from you. Every piece of feedback helps us learn, improve and continue building a service that reflects our values.

How to share feedback

We welcome both positive feedback and ideas for how we can do better. You can reach us through any of the following channels:

  • Live chat: Monday to Friday, 9:00am to 5:30pm
  • Email: contact@customers.strideup.co
  • Post: StrideUp Homes Limited, Third Floor, 20 Old Bailey, London EC4M 7AN

How to make a complaint

If you believe something has not been handled properly, you can raise a formal complaint with us. We take every complaint seriously and aim to resolve it as quickly and fairly as possible.

You can contact us via:

If your complaint is about how we have handled your personal data, you can also refer this to the Information Commissioner’s Office.

You can contact them via:

  • Phone: 0303 123 1113
  • Web page: ico.org.uk/make-a-complaint

Our promise

We believe in treating every complaint with fairness and care. Our goal is to reach an outcome that feels transparent for everyone involved. Every piece of feedback we receive helps us learn and strengthen the experience we deliver for our customers.

StrideUp exists to make halal home finance accessible, reliable and aligned with faith. Listening to you is a key part of that mission.